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Shipping & Returns
Last updated: July 31, 2026
SHIPPING
We process orders as soon as possible after receipt. Orders will be shipped within three business days using the shipping method selected during checkout.
Tracking information will be provided directly by the carrier when your order ships. You can check the status of your order at any time by clicking the “View Your Order” button in your Order Confirmation email.
Because we process orders promptly, we may not be able to change or cancel an order after it has been placed. Please check your shipping and order information carefully before completing checkout.
If you need to make a change, contact us at [email protected] as soon as possible, and we will do our best to help.
SpongeBath is not responsible for additional shipping charges caused by an incorrect address, customer absence, package refusal, or a package being returned to our fulfillment center. SpongeBath is also not responsible for packages after the carrier’s tracking information confirms delivery to the address provided with the order.
Free-shipping promotions may be subject to geographic exclusions shown during checkout.
RETURNS
We want you to love SpongeBath, and we stand behind our products.
If a product arrives damaged or defective, contact us at [email protected] with a description of the problem. We will work with you to resolve the issue.
30-Day Fresh Sponge Guarantee
If you are not satisfied with your SpongeBath sponge holder, contact us within thirty (30) days of receiving your order to begin the return process.
The SpongeBath holder may be returned after normal household use during the 30-day guarantee period. Opened bottles of Concentrated Cleaning Solution cannot be returned.
Customers are responsible for return-shipping costs. A prepaid return label is not included. Approved returns are not subject to a restocking fee.
Once the returned product has been received and inspected, the refund will be credited to the original payment method. Please allow up to ten (10) business days for the refund to be processed.
EXCHANGES
We do not offer standard product exchanges. If you would like a different product, please return the eligible product for a refund and place a new order.
Damaged or defective products may be repaired or replaced under the terms of our Limited Warranty.
SUBSCRIPTIONS
You can manage your subscription through your SpongeBath account. You may skip a delivery, change your next order date, update your information, or cancel before your next order is processed.
Once an order has been processed, we may not be able to change or cancel it because we ship promptly. Contact [email protected] as soon as possible if you need assistance.
10-YEAR LIMITED WARRANTY
SpongeBath is covered by our 10-Year Limited Warranty. Please review the Limited Warranty page for its complete terms and conditions.
QUESTIONS?
For questions about our products or policies, contact us at [email protected].