SpongeBath

Shipping & Returns

 

 

SHIPPING

We process your Order as soon as possible after receipt. Orders received before 1pm (Eastern Time) on any business day will be shipped out that day. Orders received after 1pm (Eastern time) on any business day will ship out the following business day. Your Order will be shipped to you using the shipping method you select during checkout. Tracking information is provided directly from the carrier at the time of shipment. You will be able to check the status of your Order at any time by clicking on the "View Your Order" button in your Order Confirmation email.

As we ship Orders so promptly, we may not be able to make changes to an Order after it has been placed so please be sure to check all your information carefully. If you need to make any changes to your Order after it has placed, please contact us at support@spongebath.com as soon as possible and we will do our best to make the necessary changes. SpongeBath is not responsible for additional shipping charges if an Order is changed after being placed or if the package is returned to our fulfillment center because of an address error, customer absence, or package refusal.

RETURNS 

We want you to love the SpongeBath System and we stand by our products.

 If any product arrives damaged or defective, please contact us at support@spongebath.com. We will ask you to provide a description of the problem and we will work with you to resolve any issues and get you all set up with the SpongeBath System!

We know the SpongeBath System works, but if you aren’t satisfied, we will set you up with a full refund of your purchase price. Refunds will be credited to the original payment method. You will just be responsible for the cost of return shipping. Please email us at support@spongebath.com within sixty (60) days of receipt of your Order so we can get started on the return process. Because SpongeBath is a brand new product, it might take time to get accustomed to it. We encourage you to use your SpongeBath regularly before you decide to return it. We’d love to hear your feedback too!

We want you to enjoy your SpongeBath for years to come and so SpongeBath products are covered by our 3 year Limited Warranty. You can read the terms of our Limited Warranty here

QUESTIONS?

For any questions about our products or our policies, please contact us at support@spongebath.com.

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